El Dorado Casitas Royale
Carretera Cancún - Tulum, Km 45, On the beach, In Playa del Carmen, Riviera Maya, 77710, Mexico
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
房间
203
Pets
No
從 ZAR 59,358.67
28
Jun
El Dorado Casitas Royale, Riviera Maya
Price & Availability
Select your room
Standard Suite ·
All Inclusive
34% 特價
Non Refundable
Luxury Suite ·
All Inclusive
Cancel free of charge before Sun, 16 Jun 2024
Standard Room ·
All Inclusive
Cancel free of charge before Sun, 9 Jun 2024
Standard Suite ·
More Inclusive
PRESUMMER 54% - 54.00% 特價
Cancel free of charge before Mon, 3 Jun 2024
Habitación Run Of House ·
All Inclusive
Cancel free of charge before Mon, 17 Jun 2024
Standard Suite with Private Pool ·
All Inclusive
34% 特價
Non Refundable
Swim-Up Suite ·
All Inclusive
Beachfront Swim-Up Suite ·
All Inclusive
Swim-Up Suite ·
More Inclusive
PRESUMMER 54% - 54.00% 特價
Cancel free of charge before Mon, 3 Jun 2024
Beachfront Swim-Up Suite ·
More Inclusive
PRESUMMER 54% - 54.00% 特價
Cancel free of charge before Mon, 3 Jun 2024
Standard Suite with Private Pool ·
More Inclusive
PRESUMMER 54% - 54.00% 特價
Cancel free of charge before Mon, 3 Jun 2024
Standard Suite with Private Pool ·
Room Only · 1 King Bed
Book now and save (on select nights)
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
6 reviews
5
8095
4
1068
3
382
2
144
1
106
Customers Review
Location 4.6
Cleanliness 4.7
Comfort 4.6
Neighborhood 4.2
Amenities 4.3
Condition 4.3
Recomendation 78.4%
“Un hotel precioso integrado en la naturaleza. Pero no todo el personal está a la altura de un 5 estrellas. El desayuno espectacular pero después la variedad de restaurantes y los horarios no están muy bien adaptados a los europeos. Muy americanizado. Aún así nivel de limpieza impecable, bien comunicado y un sitio para relajarse. La playa llena de algas una verdadera pena además de los rompe-olas horribles que destrozan todo el encanto del mar.”
— Miriam Car Lompret
“Despite having a reasonably great time at this resort they completely dropped the ball by the time my wife and I checked out. I am honestly writing this review a few weeks late because despite my bad experience I didn't want to tear down any persons business publicly. I reached out to them to rectify my issues privately. However they lack in customer support on the backend as well and gave a backhanded response to my issues. So please continue on to read how this resort did not meet expectations set by what this hotel presents, and other reviewers comments.
We stayed in the BeachFront Casitas in room 2601 between August 20-24 2020
I cant show how the food was cold when we got it, but I can show you how my service was terrible. Despite it being anyone in the restaurant our server hid in the drapes and got on his phone for 10 mins while we waited to be served. (See picture)
-The food we received 7 times out of 10 was either room temperature or cold. It just had to be sent back. We had desert at -D’Italia the warm peach soup. Emphasis on Warm, but that was cold for a place to pride itself on a gourmet experience it didn’t live up to my personal expectatations.
-We paid $35 for the Lobster which was a good size but it was tough and still came out cold. The butter that came with it tasted like movie theatre pop corn butter (disgusting) couldn’t even finish my lobster. I believe they used artificial butter.
-Yogurt at Sante Fe had an ant crawling on it when it was served to me(see pic)
-Bugs in room(normally I get that nature can seep through in these Tropical/Caribbean places but this was abundant) bugs in bathroom, I was ironing and 2 ants came crawling out where you put water for steam, we had to keep the room at a freezing temperature because it was the only way to keep flying bugs at bay.
-Please bring a cover or case for toothbrush small hard to see bugs appear on counter when sitting water doesn’t dry
-Room wasn’t the cleanest upon checking in we found a spider webs in two places in the inside bathroom shower and on headboard of bed
-Mini bar was never restocked throughout my stay
-Jacuzzi couldn’t hold water had to put towel in drain to keep water in
-TV in room picture would change tints of being normal to hues of purple and green
-Outside shower turned into outside bathtub as debris from the roof filled drain and water would not go down the drain
-Also the outside bathroom doesn’t seal off so bugs can still enter the bathroom from these gaps which in turn allow them to come into the room since the bathroom and main room have the same ceiling
-Most of the property beaches there is no way to swim unless you want to be battered by rocks. Thankfully they have the seaside pool and numerous pools, but if you are coming to swim in the beach look elsewhere.”
— Darryl Samuel
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