City Express Plus Cancún Aeropuerto Riviera
Carretera Federal Cancun - Puerto Morelos Km. 21 Supermanzana 47 Manzana 1 Lote 1-22 Municipio Benito Juarez, Near Xoximilco, Cancun, 77506, Mexico
Classificação
4.2
Nível de Preço
$$
Quartos
122
Animais de estimação
Não
29
Jun
City Express Plus Cancún Aeropuerto Riviera, Cancun
City Express Plus Cancún Aeropuerto Riviera
Preço e Disponibilidade
Lamentamos informar que não há quartos disponíveis para as datas selecionadas neste hotel. Isso pode ser devido à alta procura, disponibilidade limitada ou eventos especiais, mas não se preocupe, temos outros hotéis que você pode gostar. Você também pode modificar seus parâmetros de pesquisa e tentar outras datas ou hotéis que atendam às suas necessidades e preferências.
Geral
Excelente
4.2
371 criticas
5
2
4
0
3
0
2
0
1
0
Avaliação de Clientes
Limpeza 4.5
Conforto 4.4
Vizinhança 3.8
Facilidades 4.1
Condição 4.4
Recomendação 100%
“We arrived there at 5:30 pm and were tired from our flight. We had to wait 20 minutes at the reception until somebody came to attend us. They told us that the room would be ready in 30 minutes, although we had booked it from 3:00pm. One our later we called the manager and he promised us that someone would give us the keys to the room. Another 45 minutes passed and nobody cared. Finally my wife started complaining, because we were tired and hungry. After that someone got up from their cell phonea and attended us. We got the room at around 8pm.
The hotel is in the middle of nowhere and the hotel restaurant is very expensive and serves very mediocre quality.
Breakfast is not included as advertised. You have to pay extra.
We fell asleep at 9 pm, but the room service was so noisy that it woke us up at 11:30 pm and kept us up until 1 am.
The entire place was dirty. Everything had dried stains, dirt or smear. See attached photos.
The only good thing about this place is the free airport transportation service.”
— Tim Koslowski
“Please DO NOT stay at this location.
This hotel has the worst customer service.
Every person that I came across was unhappy.
1. The driver was an hour and 30 minutes late. He picked us up and had an attitude and was not welcoming at all.
2. Check in took another hour. The GM kept walking by and did not even try to help or check in others (a goof 6 people were waiting), when there was a line.
3. Their food options are poor. They did not have a lot of items in the menu.
4. The phones in the room do not work.
5. OUR SHEETS WERE DIRTY. NEVER CHANGED! It had hair everywhere, sand, foot stains, and smelled horrible.DISGUSTING!!!
6. I tried to ask for help multiple times and the other workers were ignoring me, walking away.
7. Not only that but another group of people (10) were there waiting to be helped too and NO ONE was in site. Two women were hiding in the office and did not want to come out to assist at all. I am not sure why they are hiding and not assisting.
8. I have never walked into a hotel where ALL TRAVELERS were UPSET and extremely upset.
9.There is nothing in the area but construction.
10. Worst money spent.”
— Maurice Chandon
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