Phone Number 18004447171
Zoëtry Paraiso de la Bonita Riviera Maya
Carretera Chetumal-Cancun, Km 328, SM 31, Near Petempich Bay, Puerto Morelos, 77580, Mexico
Rating
4.4
Travelers Choice
2021
Price Level
$$$$
Rooms
90
Pets
Yes
04
Apr

Zoëtry Paraiso de la Bonita Riviera Maya, Puerto Morelos

Zoëtry Paraiso de la Bonita Riviera Maya

This beach hotel is located in the Riviera Maya, only 20 minutes from the international airport and 35 minutes from the city of Cancun. This beach resort is set in the Riviera Maya, a short 20-minute drive from the international airport and 35 minutes from Cancun. Most importantly the splendid venue is set right on the sandy strip, where guests can laze around all day and enjoy the wonderful weather. The hotel architecture captures the essence of the Mayan culture with wide open spaces, paths adorned with fountains, surrounded by jungle, mangrove swamps and exotic gardens. All of this makes its facilities and services even more satisfying. There is an outdoor swimming pool with a poolside snack bar, ideal for that endless stream of refreshing drinks. Those interested in exploring the area can reach the world's largest reef within less than 10 minutes and there they can go snorkeling or practice any of the other available water-based activities.

Zoëtry Paraiso de la Bonita Riviera Maya

Price & Availability

Overall

Excellent
4.4
321 reviews
5
2227
4
502
3
228
2
113
1
96

Customers Review

Value 4.2
Location 4.6
Cleanliness 4.7
Comfort 4.5
Neighborhood 4.1
Amenities 4.6
Condition 4.5
Quality 4.8
Recomendation 85.1%
“The resort is a small boutique type. The hotel staff was okay. The waiters were not that helpful. The lobbyist & concierge staff were nice. Every time we ordered room service, which was 3 days out of our 5 day stay that included breakfast & dinner, the food always arrived cold. The food was also rationed in proportion. When I called to complain to the restaurant manager about the cold food, he didn’t try to fix it or accommodate. Also the AMR app is convenient but has a fault to it. The laundry service states “clothes received Monday-Friday will be returned in 24 hours” but when we tried to use it Monday morning, they told us 72hr return or $7 per clothing for expedite service. This was very misleading. The liquor was very much watered down. We purchased a bottle of don Julio and my husband drunk half of it and didn’t have a single buzz. That was on top of having 4 additional drinks throughout the evening. I recommend purchasing liquor from the airport or liquor store. The resort is clean and sanitize. We enjoyed the daily housekeeping service. Overall my husband and I will not be back. It’s a NO for us.”
— Tay Robinson
“Como alguém pode dar a este resort uma classificação de cinco estrelas. Será que não conseguiram sentir o cheiro do gás de esgoto na entrada principal? Nossa estadia de duas semanas foi o inferno de férias. É um antigo resort com uma reforma muito necessária, a mobília é velha e a praia quebrada tem apenas algumas espreguiçadeiras que estão tão sujas que você não conseguiria sentar nelas. O serviço é péssimo nos restaurantes, esquecendo-se dos pedidos, não verificando você durante as refeições, etc. As moscas estão por toda parte e picam. Este é vendido como um resort ultra luxuoso, o topo da linha amr, em resumo, é um motel 6. A administração precisa fazer um trabalho melhor no treinamento e na entrega de um produto de qualidade. Este não é um resort para você, se você estiver procurando por QUALQUER entretenimento, música, boa bebida ou qualidade no lounge ou serviço do quarto. A academia é bem básica, com poucos equipamentos e cheia de insetos. Acertar e perder no serviço de toalhas.Deve ser o pior resort que já estivemos. Venha desperdiçar seu dinheiro”
— Willy Awa

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