“Everything was PERFECT. This is incredibly rare, but I have no complaints. This hotel really gets the guest experience and how to take care of their elites. I was upgraded to the best room type available (junior suite) with amazing views of the Freedom Tower. I was asked if I wanted a late checkout without having to inquire, I was told of all of the amenities in great detail too. Every staff member I encountered was very pleasant and I felt like they went above and beyond to make sure my stay was perfect. I cannot say enough good things. My wife and I did a staycation here and will not hesitate to do another again. HIGHLY recommend this hotel.”

“This review is a little difficult.The location was great and they had nice employees but the whole stay had so many issues. First open booking in the pic and It showed a King with a sofa bed.When I’m got there there was no Sofa bed and they said it Would cost more.They also said they didn’t have a roll away bed either.I ended up just staying in the room because it was a very big king size so it worked.They also have an additional fee It was like $25 a day but it did give you credit towards their in-house restaurant and dry cleaners etc.If you use their services they just deduct at midnight.We had left for dinner and when we came back the elevators were not working.A guy then came and told us we have to take the back elevator which he had to escort us.It was what I believe the staff uses.It took us up to the back room where the cleaning stuff was and all the extra bedding.As we were walking through I saw roll away beds only a couple and was wondering why they lied to me. The next day we went sight seeing when we came back that night the elevators were down and tons of people in the hall.They wouldn’t let anyone go to the rooms and when we asked why the lady at the front desk said she’d let us know soon.We waited 20 min before the fire man showed up and then we found out it was a false fire alarm.When the elevator was available we finally got to our rooms.We also ordered from the restaurant and said we’d pick up and asked when it would be ready they said 30 min.All of a sudden we get a knock at our door and it’s someone from the restaurant asking if we were going to get our food it’s ready.Why didn’t they just bring it with them ? Also we ordered loaded nachos and they were not worth buying save your money. Other then that the location is great for the world trade area.Close to 9/11, subways, ferry’s etc. I think if all of that didn’t happen and the staff just seemed a little more happy about working there then 5 stars for sure.”